As a Tenancy Manager for Tāmaki Housing Association, you will provide effective tenancy management services to your neighbourhood. You will proactively engage with tenants ensuring tenancy and maintenance requests are appropriately resolved, the debtor lists are reviewed regularly, and corrective action is taken with the tenants and antisocial behaviour complaints against the tenants are addressed. It is also your job to ensure the voice of your tenants are heard and they feel supported.
In this role you will be responsible for ensuring all current and prospective tenants receive responsive, appropriate, respectful and quality customer service. You will also provide advice and guidance on complex matters regarding tenancy management, legislation, policy and practice.
The right candidate will have demonstrated their energy, credibility and relationship building skills in a customer-facing service delivery environment that has embarked on a journey of change. You have the ability to calmly influence and engage with internal and external stakeholders. As a natural problem solver with a passion for social and cultural initiatives, you have developed robust systems and process discipline and have a good understanding of what it means to deliver good service.
Tāmaki Housing is a world class community housing provider managing 2800 tenancies in the Tāmaki area. We operate as part of the wider Tāmaki Regeneration programme, which is delivering social and economic regeneration of Tāmaki, alongside the community and partners across the public and private sectors.
To apply for this position please touch base with our friends at H2R Recruitment. Contact Islay McLeod on 09 368 7300, or visit our Hot Jobs at www.h2r.co.nz and refer to reference number 25299. All applications will be acknowledged by email.