How we work

Our co-design approach

Our co-design approach empowers Tāmaki whanau, tamariki and communities to make decisions which affect their lives.

Co-design places the emphasis on people and their experiences, rather than organisations and their needs and ways of doing things. For us, this means Tāmaki whānau and tamariki will be at the heart of our processes, working collaboratively to design our final outputs.

We take a five-stage approach to co-design:

Scope  
Establishing and agreeing on the goals of the project

Look & Listen
Understanding the people who may use this service and their environment and experiences

Understand
Identifying insights and patterns from the information gathered

Solve 
Finding creative solutions for the insights that have been uncovered

Build
Making plans to ensure these solutions are used and adopted

Our principles

  • Put Tāmaki whānau (households) and tamariki at the centre of services
  • Invest early in creating long-term impacts for Tāmaki through deliberate and balanced decisions
  • Prioritise investment based on return on investment (both human capital growth and financial), the right thing to do, a strong body of evidence, and the voice of community
  • Act as one; all agencies are aligned and harmonious across process, planning, reporting and evaluation
  • Empower a self-reliant & accountable Tāmaki community to stand together and help one another – not to be reliant on social services
  • Enable community-led decision making
  • Play by the Tāmaki way of working, with clear rules, behaviours and expectations. 
  • Adopt a fail fast approach to trial and learn from mistakes and successes, for the purposes of innovation.